The Government of Navarre, through the General Directorate of Telecommunications and Digitalization (DGTD), has awarded us a contract for the modernization and maintenance of the information systems of the Department of Social Rights, a strategic project that will support the management of essential services for citizens for the next five years.
The contract includes a set of key applications used by both internal department staff and external agents, contributing to improved operational efficiency, service quality, and responsiveness of the Administration.
Modernization of critical systems to serve the public
The project presents a significant challenge by focusing on the evolution of critical systems that underpin the daily management of social services in Navarre. These applications play a fundamental role in citizen services, so their modernization must guarantee continuity, stability, and continuous improvement.
To meet this challenge, our teams will work using agile methodologies, applying Scrum within the SAFe scaling framework. This approach will allow for incremental planning, efficient coordination between teams, and continuous improvement of systems, ensuring their ongoing adaptation to the needs of the department and the users of social services.
Objectives focused on efficiency, quality and transparency
The main objective of the contract is to modernize and maintain the information systems of social services, improving operational efficiency and the quality of service provided. Likewise, the project seeks to guarantee the stability and continuity of the applications used by internal staff and collaborating agents, strengthen transparency in the management of social rights, and offer technological solutions aligned with the real needs of citizens.
All of this will contribute to a more agile, accessible and results-oriented administration, capable of responding more quickly and effectively to the challenges of the social sphere.
A project that reinforces our experience in Social Rights
With the implementation of this service, a significant improvement in the efficiency and quality of the information systems of the Department of Social Rights is expected, promoting a more agile and citizen-adapted service.
This project also reinforces our track record and experience in the public sector, consolidating our ability to offer advanced, reliable technological solutions aligned with the needs of public administrations.